SEA Overland Travels Co., Ltd. accepts bookings subject to the following conditions:

Deposits and Charges

Deposit - 20% of full tour cost upon booking. Charge - no charge for changing of dates before confirmation is sent to you. After confirmation there is a charge of US$50 per change up to three changes.

Payment for your Holiday

Payment in full - after confirmation of your package has been notified the other 80% of the tour cost is payable forthwith and is not less than 30 days before date of travel. In the case of non-payment of the balance by the due date we will treat the booking as cancelled by the client and the deposit is not refunded.

To Secure a booking

We require a non-refundable deposit 60 days beforehand per person per tour, or full payment if travel is due to commence within 30 days. This payment is deemed to be confirmation that you have read and accepted our Booking Conditions. Clients booking by telephone, facsimile, e-mail or over the Internet will be deemed to have read the booking conditions and accepted them. A booking is accepted and becomes definite only from the date when we have confirmed acceptance by issuing an Invoice. We reserve the right to decline any booking at our discretion. The person making the booking on behalf of someone else warrants that full authority to do so has been given by all persons concerned, and confirms that all such persons are fully aware of and accept these conditions.

Change of Tour by You

A change of tour to another of our itineraries must be requested in writing by the person who made the original booking and must be accompanied by the administration charge per person per tour of US$50, if the request is made at least 60 days before departure date of the original tour. The original tour deposit is not refunded but used as deposit for the new tour changed to. If change to another tour is requested less than 30 days before date of departure of the original tour, a 50% charge is levied on the paid up 80% of the tour cost. If it is less than 14 days of departure date, no monies will be refunded. And clients pay fully for the other tour changed to. In this case the administration charge of US$50 is not collected.

Changes of Tour by Us

While we will use our best endeavour to operate all tours as advertised, it may be necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions in the Mekong region countries. We reserve the right at any time either before or during a tour to cancel or change any of the facilities and services stated in the itineraries (including flights, mode of land transportation, accommodation or other arrangements according to prevailing local situations) and to substitute alternative arrangements of comparable cost and standard, and accepts no liability as a result of these changes. If change in the detail of the tour is known to us, the client will be told at the time of booking. If change becomes necessary when travel is ongoing, clients will be informed by their tour guide. Any change depends on the circumstances in the countries you are travelling in and is at the sole discretion of us, provided that the major change is not because of force majeure – like war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline, the alteration of airline or aircraft type, or other similar events beyond our control. We are not liable for any penalty charges associated with non-refundable airfares, in the event of a change to another tour departure time, date or airport.

Cancellation by You

The client may cancel the booking at any time provided that the cancellation is communicated to us in writing subjected to the charges stated above for non-refundable deposits and the 80% full tour charge. Written notification is essential even if verbal notification of an intention to cancel has been given. In addition to the stated cancellation charges airlines may impose 100% cancellation charge which will be the liability of the client. In addition to the above cancellation charges, the full insurance premium is also payable in the event of a cancellation by the client. If the reason for cancellation is covered by the insurance policy, you may be able to reclaim these charges from the insurance company. No refund will be made for any accommodation, transport, or services not utilized in whole or in part.

Cancellation by Us

We reserve the right to cancel a tour in any circumstances but (except for force majeure or the client's failure to pay the final balance or one of the conditions detailed in item "h" below) will not cancel a tour less than 21 days before departure. Unless the client fails to pay the final balance we will upon cancellation, return all monies paid including the deposit payment, or offer an alternative tour of comparable standard.

Travel Insurance

Travel insurance is mandatory for all clients whilst on a tour organized by us. Clients together with their personal property including baggage are at all times solely at their own risk while the tour guide will take full precaution for its security. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident during the holiday and loss of holiday monies through cancellation or curtailment of the holiday for insurable reasons – emergency airlift provision should be included. We are able to assist clients in obtaining a suitable insurance policy. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour. Clients should satisfy themselves that any travel insurance arranged through us are what they require and should arrange supplementary insurance if need be. The travel insurance cover automatically provided with credit card purchases does not provide adequate cover as standard. Proof of adequate insurance will be requested at the start of your tour; failure to provide this will result in the client being prevented from joining the tour.

Passports, Visas and Vaccinations

It is the responsibility of the client to be in possession of a valid passport, visa permits, vaccinations and preventative medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of us.

If You have a Complaint

If the client has a complaint about any of the tour arrangements the client must bring it to the attention of the tour guide forthwith. We implore clients to be understanding that even the best laid plans can be thrown off-gear by local circumstances beyond anybody's control. It is only if we are made aware of any problems that there will be the opportunity to put things right; it is fruitless to complain later. Failure to complain on the spot will result in the client's ability to claim compensation from us being nil. Should the problem remain unsolved a complaint must be made in writing to us within 14 days of the completion of the tour or all claims for compensation will not be entertained.

Flight Bookings

We will do our best to ensure that all flight prices and pre-paid taxes are correct at the time that they are quoted. Airlines reserve the right to change schedule, cancel a flight, amend or withdraw fares without prior notice and increase taxes according to aviation regulations. Once a deposit is paid on an airfare, it guarantees that a booking is being held for you, it DOES NOT GUARANTEE the fare. The fare can only be guaranteed when the flight booking has been paid for in full by us and a ticket has been issued. Flight bookings cannot be transferred. Your full name as it appears in your passport is the only valid name to be on the air ticket.